Borda Productions Presents

July 27-29th, 2017 - Kansas City

July 27-29th, 2017 - Kansas City

FAQ

FAQ

Welcome to Tumbleweed Country Music Festival. We’re here to answer your questions! Check out the references below and don’t hesitate to reach out via Facebook, Instagram and Twitter!

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This is a family-friendly festival. Kids 10 years and younger are free!

PROHIBITED ITEMS

NO coolers inside Main Stage area (permitted only in camping)
NO loitering, drinking or grilling in the parking lot (enforced by police)
NO sleeping in cars in the parking lot (enforced by police)
NO outside food or drink (permitted in camping)
NO weapons of any kind (includes pocket knives, pepper spray, fireworks, guns, tasers)
NO drones

Contained fires are permitted until 2:30am and must be in a 36″ metal fire container with a screen on top (standard at all retailers). If you bring a fire pit, you must also have a 10lb fire extinguisher with it. Make Smokey the Bear proud.

Grills are permitted.

MUSTS TO BRING

– Printed off tickets.

– Credit Card/ATM Card/Cash- some vendors only cash, parking is cash only (see parking info below), liquor/beer sales will accept credit cards in some locations. Please CARPOOL! Parking is $30 per vehicle with unlimited in’s and out’s (except for RV’s) to encourage car-pooling and funds go to the camp for the facility usage, cleanup and to fund educational programs. VIP parking is $50 for the closest location to the festival!

– Your ID, a SMILE and some killer boots!!!

GENERAL FAQ

I NEVER GOT MY TICKETS AFTER I PURCHASED THEM – I NEED MY TICKETS RESENT TO ME?

Please visit www.Ticketfly.com or call 877.435.9849

Pets: Allowed with Service Animal or Companion Pet documentation

Grills: Allowed

Camp Fires: Must be contained in metal fire pit container with mesh cover. Contained fires are permitted until 2:30am and must be in a 36″ metal fire container with a screen on top (standard at all retailers). If you bring a fire pit, you must also have a 10lb fire extinguisher with it. We’re camping in a forest!

MY CREDIT CARD IS BEING DECLINED.

Please make sure your address is imputed EXACTLY as your address on file with your credit card company. Please contact your CC company or check your statement to verify address on file. Any error no matter how small will decline your attempt. This is put in place to reduce fraud associated with purchases.

IS THIS AN ALL AGES FESTIVAL?

Yes, all ages are welcome. Kids 10 and under are free!

HOW CAN I CONTACT CUSTOMER SERVICE FOR QUESTIONS ABOUT TICKETS?

For all ticket concerns or questions please call Ticketfly at 877.435.9849. Please note that ALL SALES ARE FINAL. No Refunds for any reason. We will not respond to refund requests. Thank you.

HOW DO I CONTACT CUSTOMER SERVICE FOR ALL OTHER QUESTIONS?

Please email tumbleweed@bordaproductions.com. Please allow up to 48 hours for a response. Please note that ALL SALES are FINAL. No refunds for any reason. We will not respond to refund requests. Thank you.

ARE THERE ANY CELL PHONE CHARGING STATIONS?

Yes, in VIP and the Relaxation Station

CAN I LEAVE THE FESTIVAL AND RETURN?

Yes, you will be able to come and go as you wish. Please note that you will be subject to search each time you enter the festival grounds. This is purely for the safety of our guests. PLEASE, there is ZERO loitering in the parking areas and will be strictly enforced for safety reasons.

IF I AM STAYING OFF SITE, CAN I LEAVE AND COME BACK?

Yes.

WILL YOU BE POSTING SET TIMES IN ADVANCE? WHERE CAN I FIND EXACT SET TIMES?

Set times will be posted closer to the festival dates. Please take the time to explore Tumbleweed, as there are some things happening that will not be posted, and will be exciting to find on your own.

I’M A PHOTOGRAPHER. WHO DO I ARRANGE A PHOTO PASS THROUGH?

Please complete a media form located on the Contact Us page.

WHAT TYPES OF VENDORS WILL BE ON HAND?

There will be a variety of food/beverage/alcohol/arts-crafts/apparel/ and more.

Motorcycle Parking?

Motorcycles will park on the concrete parking lot near the entrance gate. Limited space available: first come, first reserve!

TW Motorcycle

TICKET FAQ’s

ACCESS TO THE MAIN STAGE?

VIP and Pit Pass ticket holders will have access to the front of main stage. General Admission tickets are approximately 20 feet from main stage.

I NEVER GOT MY TICKETS?

Please visit www.Ticketfly.com or call 877.435.9849

CAN I BRING MY KIDS? DO THEY HAVE TO PAY?

Kids 10 and younger are free!

DO I NEED TO PRINT OFF MY TICKETS?

Yes, please print off your tickets.

WILL TICKETS BE AVAILABLE FOR PURCHASE AT THE FESTIVAL GATES?

If the event does not sell out, tickets will be available at the gate.

CAN I GET A SINGLE DAY PASS?

Single Day passes to Tumbleweed will be available closer to the event for approximately $10 less than a full festival pass.

CAMPING FAQ

HOW BIG IS MY CAMPING AREA?

It’s open first-come-first reserve camping with a recommended space of 10ft x 15ft per person, but you can camp with friends, family, etc. No true restriction on a reasonable camping area :).

CAN WE LEAVE AND RE-ENTER THE CAMPGROUND AREA?

Yes, as many times as you want.

WHAT ARE THE GENERAL RULES FOR BUYING A CAMPING SPOT?

A camping pass is required to enter the camping grounds. One Camping Pass = One Entrance to Camping.

You cannot camp without a festival pass.

CAN WE BRING IN ALCOHOL?

Only campers can bring in beer and/or liquor to the campgrounds. No outside food/drink in the main stage area.

WHAT WILL YOU BE PROVIDING AT THE CAMPGROUNDS?

There will be 24hr security. There will be water and ice for sale, as well as ATMs and a variety of vendors within the venue.

WHAT EMERGENCY SERVICES WILL BE AVAILABLE ON SITE? WHAT SHOULD I DO IF I NEED EMERGENCY ASSISTANCE (MEDICAL, POLICE, TOWING, LOCKSMITH, ETC.)?

There will be medical assistance available throughout the campgrounds and festival site. You can stop any officer you see, or any staff member you see, for assistance.

WHERE SHOULD I GO IF I LOSE MY KEYS, MY WALLET OR MY FRIENDS?

Go to the Tumbleweed information/ticket booth near the main entrance of the festival.

WILL THERE BE ANY ELECTRICITY IN THE CAMPING AREA?

No.

ARE SERVICE ANIMALS ALLOWED IN THE CAMPSITE?

Yes, with advance approval and documentation. Please email tumbleweed@bordaproductions.com.

IS THERE CELL PHONE SERVICE AVAILABLE THROUGHOUT THE FESTIVAL SITE?

Dependent on crowd size. WiFi connections may be available for a small fee.

ARE WE GOING TO BE ABLE TO CAMP NEXT TO OUR CARS?

No. Upon arrival, you will be directed into the main parking area. Camping is located within the park therefore no cars are allowed. Please walk your belongings to the camping area which is very close to the parking lot. If you have a fifth wheel or plan to sleep in the bed of your truck, please purchase an RV Pass.

VENUE FAQ

CAN WE BRING WATER INTO THE MAIN CONCERT VENUE FROM THE OUTSIDE?

No. You can purchase water and/or refill at FREE water stations.

WILL WE BE ALLOWED TO LEAVE THE FESTIVAL AND COME BACK?

Yes. No loitering in the parking lots.

WILL CHAIRS BE ALLOWED IN THE CONCERT VENUE?

Yes, behind the designated ‘chair’ line.

WILL THERE BE ATM MACHINES INSIDE THE VENUE?

Yes.