Borda Productions Presents

La Cygne, Kansas
Just south of Kansas City
May 30 - June 1, 2019 - Kansas CityMay 30 - June 1, 2019

May 30 - June 1, 2019 - Kansas City

FAQ

FAQ

Welcome to Tumbleweed Country Music Festival. We’re here to answer your questions! Check out the references below and don’t hesitate to reach out via Facebook, Instagram and Twitter!

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Tumbleweed is proud to be a family-friendly festival. Kids 10 years and younger are free!

Gate & Box Office Times:

Thursday (5/30) Festival Parking Lot Opens: 12:00pm
Thursday Arrival WITH Early Entry Pass: 2:15pm
Thursday Arrival: 4:15pm

Friday WITH Early Entry Pass: 11:15am
Friday (GA/VIP without Early Entry): 1:15pm

Saturday for all: 11:00am

***Once you have exchanged your ticket for a wristband at the box office, you may come and go from camping 24hrs/day

Box Office + Will-Call:

We have two Box Offices located on-site — one for Daily Attendees and one for Campers. These box offices will be located in the respective parking lot for each area, which parking attendants will direct you into accordingly. The will-call window at both Box Offices will be clearly marked with signage for any and all ticket pick-ups. Please note that the Box Offices and accompanying Will-Call Windows will close shortly after the headliner set for the respective night begins (10:30 PM). After this time you will be unable to exchange tickets for festival wristbands or redeem Will-Call passes.

» PROHIBITED ITEMS

NO coolers inside Main Stage area (permitted only in camping)
NO loitering, drinking or grilling in the parking lot (enforced by police)
NO sleeping in cars in the parking lot (enforced by police)
NO outside food or drink (permitted in camping)
NO weapons of any kind (includes pocket knives, pepper spray, fireworks, guns, tasers)
NO drones

Contained fires are permitted until 2:30am and must be in a 36″ metal fire container with a screen on top (standard at all retailers). If you bring a fire pit, you must also have a 10lb fire extinguisher with it. Make Smokey the Bear proud.

Grills are permitted.

Pets: Allowed with Service Animal or Companion Pet documentation.

» MUSTS TO BRING

– Credit Card/ATM Card/Cash- some vendors only cash, parking is cash only (see parking info below), liquor/beer sales will accept credit cards in some locations. Please CARPOOL! Parking is $30 per vehicle with unlimited in’s and out’s (except for RVs) to encourage car-pooling. All parking funds go to the camp for the facility usage, cleanup, and to fund educational programs.

– Your ID, a SMILE, and some killer boots!


 » GENERAL FAQ


MY CREDIT CARD IS BEING DECLINED.

Please make sure your address is imputed EXACTLY as your address on file with your credit card company. Please contact your CC company or check your statement to verify address on file. Any error no matter how small will decline your attempt. This is put in place to reduce fraud associated with purchases.

IS THIS AN ALL AGES FESTIVAL?

Yes, all ages are welcome. Kids 10 and under are free!

HOW CAN I CONTACT CUSTOMER SERVICE FOR QUESTIONS ABOUT TICKETS?

» Eventbrite & Affirm Payment Plan orders:
Please visit Eventbrite’s Customer Support Portal to be put in touch with a representative.

Please first check your spam and promotions inboxes for tickets.

» PayPal Payment Plan orders:
Please contact us directly at tumbleweed@bordaproductions.com

HOW DO I CONTACT CUSTOMER SERVICE FOR ALL OTHER QUESTIONS?

Please email tumbleweed@bordaproductions.com. Please allow up to 48 hours for a response. Please note that ALL SALES are FINAL. No refunds for any reason. We will not respond to refund requests. Thank you.

ARE THERE ANY CELL PHONE CHARGING STATIONS?

Yes, in VIP and the Relaxation Station.

CAN I LEAVE THE FESTIVAL AND RETURN?

Yes, you will be able to come and go as you wish. Please note that you will be subject to search each time you enter the festival grounds. This is purely for the safety of our guests. There is ZERO loitering in the parking areas, this will be strictly enforced for safety reasons.

IF I AM STAYING OFF SITE, CAN I LEAVE AND COME BACK?

Yes.

WILL YOU BE POSTING SET TIMES IN ADVANCE? WHERE CAN I FIND EXACT SET TIMES?

Set times will be posted closer to the festival dates. Please take the time to explore Tumbleweed, as there are some things happening that will not be posted, and will be exciting to find on your own.

DO YOU HAVE A VOLUNTEER PROGRAM?

It takes a village… Each year, we hand select a group of individuals to attend Tumbleweed and help out and attend the festival as Volunteers! Come help us make Tumbleweed special, complete the form at Tumbleweed Volunteer Central to apply and get more info!

I’M A PHOTOGRAPHER. WHO DO I ARRANGE A PHOTO PASS THROUGH?

Please complete a media form located on the Contact Us page.

WHAT TYPES OF VENDORS WILL BE ON HAND?

There will be a variety of food/beverage/alcohol/arts-crafts/apparel related vendors.


» TICKET FAQ


ACCESS TO THE MAIN STAGE?

VIP and Pit Pass ticket holders will have access to the front of main stage. General Admission tickets are approximately 20 feet from main stage.

I NEVER GOT MY TICKETS? (Eventbrite & Affirm Plan orders)

Please visit Eventbrite’s Customer Support Portal to be put in touch with a representative.

Please first check your spam and promotions inboxes for tickets.

I NEVER GOT MY TICKETS? (PayPal Payment Plan orders)

Please contact us directly at tumbleweed@bordaproductions.com

 CAN I BRING MY KIDS? DO THEY HAVE TO PAY?

Admission for kids 10 and younger is free! However, if they wish to access VIP, say alongside a parent with a VIP pass — they will need a ‘VIP Upgrade’ pass.

DO I NEED TO PRINT OFF MY TICKETS?

Yes, please print off your tickets.

WILL TICKETS BE AVAILABLE FOR PURCHASE AT THE FESTIVAL GATES?

If the event does not sell out, tickets will be available at the gate.

CAN I GET A SINGLE DAY PASS?

Single Day passes to Tumbleweed will be available closer to the event for approximately $10 less than a full festival pass.


» CAMPING FAQ


ARE WE GOING TO BE ABLE TO CAMP NEXT TO OUR CARS?

No. Upon arrival, you will be directed into the main parking area. Camping is located within the park therefore no cars are allowed. Please walk your belongings to the camping area which is very close to the parking lot. If you have a fifth wheel or plan to sleep in the bed of your truck, please purchase an RV Pass.

RV Campers are allowed to bring and use personal generators. General / Tent Campers will not have access to generators in the general campgrounds.

HOW BIG IS MY CAMPING AREA?

It’s open first-come-first reserve camping with a recommended space of 10ft x 15ft per person, but you can camp with friends, family, etc. There is no true restriction on a reasonable camping area 🙂

CAN WE LEAVE AND RE-ENTER THE CAMPGROUND AREA?

Yes, as many times as you want.

WHAT ARE THE GENERAL RULES FOR BUYING A CAMPING SPOT?

A camping pass is required to enter the camping grounds. One Camping Pass = One Individual.

You cannot camp without a festival pass.

CAN WE BRING IN ALCOHOL?

Only campers can bring in beer and/or liquor to the campgrounds. No outside food/drink will be allowed into the main stage area.

WHAT WILL YOU BE PROVIDING AT THE CAMPGROUNDS?

There will be 24 hour security. There will be water and ice for sale inside the festival area during festival hours, as well as ATMs and a variety of vendors within the venue.

WHAT EMERGENCY SERVICES WILL BE AVAILABLE ON SITE? WHAT SHOULD I DO IF I NEED EMERGENCY ASSISTANCE (MEDICAL, POLICE, TOWING, LOCKSMITH, ETC.)?

There will be medical assistance available throughout the campgrounds and festival site. You can stop any officer you see, or any staff member you see, for assistance.

WHERE SHOULD I GO IF I LOSE MY KEYS, MY WALLET OR MY FRIENDS?

Go to the Tumbleweed Information/Ticket Office near the main entrance of the festival.

WILL THERE BE ANY ELECTRICITY IN THE CAMPING AREA?

No.

ARE SERVICE ANIMALS ALLOWED IN THE CAMPSITE?

Yes, with advance approval and documentation. Please email tumbleweed@bordaproductions.com.

IS THERE CELL PHONE SERVICE AVAILABLE THROUGHOUT THE FESTIVAL SITE?

Yes, dependent on crowd size. WiFi connections may be available for a small fee.


» VENUE FAQ


CAN WE BRING WATER INTO THE MAIN CONCERT VENUE FROM THE OUTSIDE?

No. You can purchase water and/or refill empty bottles at our FREE water stations.

WILL WE BE ALLOWED TO LEAVE THE FESTIVAL AND COME BACK?

Yes. No loitering in the parking lots will be allowed.

WILL CHAIRS BE ALLOWED IN THE CONCERT VENUE?

Yes, behind the designated ‘chair’ line.

WILL THERE BE ATM MACHINES INSIDE THE VENUE?

Yes.


» PARKING FAQ


Cash Only
Regular – $30 (unlimited re-entry allowed)
VIP – $50 (unlimited re-entry allowed)

 

Please come in groups! Parking fees go toward park improvements and educational programs.

VIP Parking guarantees your spot at the entrance of the festival – for close parking and convenience!

Tumbleweed complies with the ADA standards. Please don’t hesitate to reach out to us for guidance or support. Tumbleweed offers designated ADA accessible parking areas, restroom facilities, and transportation to and from the main venue and camping areas during festival hours and up to 30 minutes after the Headliner Performance (12:30 AM). Contact us at Tumbleweed@bordaproductions.com, and please do not hesitate to reach out to Security Personnel and Box Office Staff for guidance on-site.